Frequently asked questions

Where do you ship?

Currently we ship to all 50 States!

How does shipping work?

We bake and ship cookies the same day. All orders are sent via UPS or USPS. You will receive tracking information on all orders.

When will I get my order?

We ship out all orders within 2-3 business days after you place your order. Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed.

Please do not contact us for shipping updates unless there has been no tracking updates for 3 business days.

If you ordered a preorder, your order will ship out on the scheduled date.

How long are the cookies good for?

Our cookies have a shelf life of 10 days after you receive them in the mail. They can also be refrigerated for up to two weeks or frozen for up to 3 months.

Please note: All cookies containing pretzels, cereal, or chips should be consumed within 3 days of receiving them due to the fragile state of their ingredients.

What if my cookies are left in the heat and feel mushy?

Throw them in the refrigerator for a little while. They will firm up back to the normal cookie consistency.

Can I reheat my cookies?

Absolutely! We highly recommend reheating our cookies for about 15 seconds in the microwave or 3-5 minutes at 350 degrees in the oven in order to experience that perfect gooey stuffing! However, we do not recommend heating cookies containing cereal or chips in them because these ingredients are sensitive to heating.